You must refund the customer within 14 days of receiving the goods back. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! We use cookies to improve your experience on our website and to show you personalised content. 5. Every return should contain the original packaging. If you wish to return a product, we request you to pack it in the original box along with the original invoice. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. 27 - 30 Mar Up to 55% off. 3 0 obj To return online purchases please use https://superdry.returns.international to create a return label. Superdry return policy claims to accept the returns if the products meet the conditions and do not fall under the exceptions case. The brand will not accept exchange requests for one product with another. Check when you have to offer refunds and accept returns. The customer can still reject the item after its been repaired or replaced. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. B+=u9~y_ *RQlQvqz@4~zn0L C ^|G/0oquSS.lo*?Oc ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. SUPERDRY_12345678). Sit back and relax while we do the work. By clicking on one of the below buttons, I subscribe to the newsletter. Wait for a confirmation email once Superdry has refunded your money. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. 2. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Items should be returned in their original packaging with any enclosed documentation. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Superdry Returns Policy applies. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. But, without knowing the process and exception cases how will you do it? Proof of purchase required. 6. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. What are the Criteria for Superdry Return Policy? You can ask the customer for proof that they bought an item from you. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Your email address will not be published. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Discover the Consumer Refund Service and what they can do for you. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . They have another 14 days to return the goods once theyve told you. We're best suited to help you complete it within the shortest time possible. Enter your full order number, including any text, in the designated box (e.g. All criteria under the Returns and Exchanges are met. As soon as you have the form complete, you should pack the . Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) The majority of these reasons narrow down to the shopper's decision. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Free shipping for many products! You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. A valid Health Service Discounts account will be required to obtain the unique discount code. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. This could be a sales receipt or other evidence such as a bank statement or packaging. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Further, you will be asked about which product you wish to return. Can I make Superdry postal returns for in-store purchases? A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. 105 Superdry Locations in the United Kingdom. Email Address *Required Field. Several factors might prompt you to seek a Superdry refund. You probably have one of these proofs to make returns. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Ends 4 Days 08:18:51. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. You can change your cookie settings at any time. SUPERDRY_12345678). How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Enter your full order number, including any text, in the designated box (e.g. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. After this, you should expect to get your refund within 5 business days. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. Return to Nav. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl Items cannot be returned to a Superdry concession or franchise. Read more about consumer protection from unfair trading. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. We have helped over 300,000 people with their problems. For more info, please see our returns policy. . 2. As soon as it has been processed you will receive an email to confirm. It will take 28 days even if you return with a gift receipt or gift voucher. %PDF-1.7 Got it! You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. x\Ys~w! Superdry follows a '30 day no questions' asked return policy online. Original Proof of Purchase must be presented for a Return or Exchange. SNAP EBT Benefits For Eligible Purchases. This means that: you may inspect and try on the goods. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. when you have to offer refunds and accept returns. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. They do not cost charge for the purchase you wish to return. For further information regarding whether returns are free for your region, please click here. Don't worry if you don't have a printer; print in store options are available! Simply use their online return portal to get started. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. . a free delivery in the UK mainland, plus the usual free returns. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. There are certain exclusions that you have to keep in mind. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. You can find your closest Superdry store by clicking here. RBcpO- It will take only 2 minutes to fill in. Choose which courier service you would like to use to send the return back to us. Visit our returns portal - https://superdry.returns.international. Returns are applicable to full priced items only. Claiming a Superdry refund is not as easy as it sounds. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. You can return a gift by providing a gift receipt online or in-store. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. We use some essential cookies to make this website work. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. https://www.superdry.com/terms-and-conditions. SUPERDRY_12345678). Dont include personal or financial information like your National Insurance number or credit card details. You can find your local drop-off point by clicking the link at the bottom of the returns portal. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. 1. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Choose which courier service you would like to use to send the return back to us. I acknowledge I have read and understood Superdry You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Superdry reserves the right to alter these terms and conditions on reasonable notice. Returns UK. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. They will go through the packaging and then share an email confirmation for the request for a return. At Superdry, all the items are covered for 12 months if there are any manufacturing defaults, I can be returned. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. ; Please detail the product, quantity returning and the reason code as . SUPERDRY_12345678). Dont worry we wont send you spam or share your email address with anyone. Refunds will be processed to the original payment card. Enter all relevant information, such as the reason for a return, product serial number and so on. Mens Womens; My Account Wishlist; My Account Wishlist. 1.95. We ask you to take reasonable care of the goods you purchase while they are in your possession. If you purchase an item online or in-store then you will be able to process the returns. These include cosmetics, fragrances, swimwear, and underwear. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . Have 28 days to return online purchases please use https: //www.superdry.com/terms-and-conditions for full t & Cs please click.! Reason code as 28 days of delivery at no extra cost get a gift receipt or evidence. By following these simple steps and December 24th 2022 can be returned by... Using Creattica a UK-based brand clothing company that carries the Superdry label store by clicking here a refund customers. 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superdry return policy uk