Make payments, see account details and more! This change resulted in a 20% increase in closed sales.. Kimberly. Include: Payment Voucher & Account Number on Check. Information is displayed first and foremost for the benefit of consumers. This rating has been stable over the past . This question helps the interviewer determine how you would respond to a challenging situation with a client or customer. Call us at 1-866-544-3430. Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. 2016 - Service Specialist . Is There a Minimum Credit Score for a Car Lease? Well guide you through the process. American Credit Acceptance is a technology-driven company that uses innovative software to streamline the credit application process. After analyzing our current processes, I realized we were missing out on many leads because they werent being followed up on quickly enough. ACA has successful relationships with the largest new and used . Existing Dealers. American Credit Acceptance is a growing company that needs managers who can effectively lead their teams. Example: I think the most important quality for an underwriter is attention to detail. Shares of Credit Acceptance have lost 2.8% over the past six months compared with a 15.9% decline of the industry. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. I wish my interest was a little lower, however, I'll refinance once I build up my credit score, however long that takes. Stop-At PowerSports is known for great costumer experience and for high quality parts, Brandon V. said: I brought my 2003 Pontiac vibe GT to them with a bad clutch. You'd be lucky to get any correspondence from them until it's too late. Do you have any experience working in the automotive industry? Type. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The average American Credit Acceptance salary ranges from approximately $30,000 per year for Human Resources Specialist to $117,797 per year for IT Architect. STATE. American Credit Acceptance is looking for candidates who can use technology to improve their processes and increase efficiency. The company operates its financial. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. Bill pay this can be arranged through my standard finance organisations. The best way to approach any type of sub-prime lender is to have a clear idea of what you want from them and on what terms and conditions, and view review sites to see if there are any common areas of concern that continually recur. When answering this question, try to think of something that isnt too serious or personal. padding: 0 0 15px 0; From a customers point of view, the company has partnerships with approximately 3500 dealers across the USA. 9.0 miles away from American Credit Acceptance. What you may not know about the Credit Acceptance program Dealers Service center hours. American Credit Acceptance does have its own in-house complaints procedure, and complaint form which is fairly detailed. Do you think you would be a good fit for that type of environment? They agreed, and I helped them find an affordable payment plan.. Over the phone with an Agent. Verified Customer. After five years I only have good things to say. Then she said shed have to review the call but it would take 48 hrs .. ridiculous . You are about to be redirected to the American Credit Acceptance Customer Portal. I have spoke with finance company multiple times they say account has been updated. $18.00 - $19.50 an hour. Mission Lane Credit Card Customer Service, Call Opensky Credit Card Customer Service, Walmart Credit Card Phone Number Capital One. Ive been with this company since 2020 never had a problem until . Example: I believe my management style is collaborative, which I learned from my previous manager. You are about to be redirected to the AppOne Portal. . This should be spelt out at the beginning of the loan negotiations and be clearly stated in the sales contract. How did you handle it? There are differences, and potentially a number of different areas of, on 5 Ways To Get Best Loan Deals With American Credit Acceptance. As with other types of review site, and its little genuine feedback regarding salaries or financial compensation that is of real benefit to potential employees.. That seems to be a reluctance amongst companies generally to really advertise how much they pay staff, or what other benefits they give them by way of health insurance, vacation etc. What do you think makes a successful manager? Spartanburg, SC. 1-800-900-5150. Anyone who is concerned [], Copyright 2023 | MH Magazine WordPress Theme by MH Themes, Honda Civic Lease Deals It is a good starting point to think of leasing a Honda Civic as being somewhat like a rental arrangement. Describe your experience with underwriting and processing loan applications. Posted. Glassdoor gives you an inside look at what it's like to work at American Credit Acceptance, including salaries, reviews, office photos, and more. Give us a shout at 1-888-556-4616. American Credit Acceptance is looking for team members who can work well with others. Customers normally want payoff details for two reasons. Spartanburg, SC 29302 (Converse Heights area) $40K - $50.7K a year (Estimated) Full-time. In addition, it is not the financial institutions responsibility to ensure all posts and questions are answered. My mechanical skills also make me an excellent communicator with customers who need help understanding their car's issues." 2. Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. I have been a loyal customer with American Credit Acceptance for years and I have always had issues with anything and everything I do with them. Example: At my previous job, I was part of a small marketing team that focused on social media campaigns. Is this Company only a Auto finance Company? I find public speaking to be quite enjoyable as long as I am prepared with an outline and know exactly what Im going to say. Visit Website. This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. Based on 112 salaries. Are you sure you want to do this? When answering this question, it can be helpful to provide specific examples of how you helped your company succeed and grow. Public Company. Log in to the Customer Portal. Customer Service Representative (Former Employee) - Spartanburg, South Carolina - December 16, 2022. February 12, 2023 @Kimbertz41. Select "Phone Preferences". on Is There a Minimum Credit Score for a Car Lease? Now I have late fees for my rent and cant even pay the rent until the 12 th . - Joseph E. Texas, Paid Off Loan: February 2020. Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. Manage all your bills, get payment due date reminders and schedule automatic payments from a single app. Our solutions include: You have got to be crazy if you ever ever deal with this company. There are differences, and potentially a number of different areas of, Honda Pilot Lease Deals It is a good starting point to think of leasing a Honda Pilot as being somewhat like a rental arrangement. I also like being able to interact with the audience, which helps me feel more confident.. Now to finance a newer car. Furthermore, I had ***insurance to cover the difference once the insurance company sent the check, I did submit all the necessary documentation to the ***insurance and they sent an email to the American acceptance total loss department requesting another document which American acceptance had but never did send it to the *** insurance or responded to the email. It was a good experience when I had no other alternative. When answering, consider what qualities you have that make you a good underwriter. I am caught up until next month but now because the payment was taken too soon Im behind on my rent . Email this Business. To visit the secure customer portal, you must leave the public American Credit Acceptance website. Example: I think I would make a good fit for this type of environment because I am used to working independently, but I also enjoy collaborating with my colleagues. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. Some of the review sites that do leave information that having worked for the company are not particularly nice towards it, but then again will never knows the full story behind any individual complainant. U.S., Canada and Puerto Rico. Corporate Street Address. Monday Friday 8 AM 10 PM EST Were dedicated to empowering the emerging credit consumer to purchase reliable and affordable. New American Credit Acceptance Customer Service jobs added daily. Flagship Credit Acceptance P.O. One month, I noticed that one of my teammates wasnt contributing as much to the meeting discussions. They will take anyone with bad credit. Payoff Flagship Credit Acceptance 6901 Windcrest Drive Dock #2 Plano, TX 75024 1-800-327-8543 800-733-2654 Monday Friday 8 a.m. 7 p.m. (CT) ; Other locations. What salary does a Customer Services. 1-800-729-7633. Secondly is when a customer is in a position where they want to renegotiate loan. American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. It is likely that the majority of jobs will be around three main areas, that of sales, that of chasing a bad payment non-payment and repossessions, and various types of financial modelling and statistics. At current American Credit Acceptance to offer any refinancing packages, and so any customer wanting to refinance the loan will need to go to another company to do so. This question is a great way to show your leadership skills and ability to work as part of a team. Once I got the final statement American acceptance is now saying I have to pay even though the amount I paid for the vehicle plus all they collected from ***and the insurance covered the loan amount over three times and still they cannot write off the $200 that is owed. American Credit Acceptance 2.8. 229 reviews. American Credit Acceptance 17,617 Reviews. NOTICE TO BORROWERS: This is an expensive form of borrowing and should be used in the event of emergencies such as car repairs, or medical coverage for you or your family. Underwriters need to be able to thoroughly review each application and ensure theyre making accurate decisions. I forgot my account balance. Salary information comes from 334 data points . It took us years to pay off all of our debt, but it taught me how important it is to be financially responsible., Common American Credit Acceptance Interview Questions. Example: I have given several presentations at my previous job, where I was responsible for training new employees on our sales techniques. The interviewer will want to know how you would handle different situations that may come up during the course of a loan. No they will do any type of loan. To visit the secure Speedpay site, you must leave the public American Credit Acceptance website. American Credit Acceptance has a number of ways of accepting payment, online, through normal banking roots and via direct mail. Online methods referred to setting up a standard bank draft or direct debit, which is a free occurring payment system. I'm very grateful for the level of understanding during the . I would like the company to follow through with their promise and waive the $200 worth of fees on my account so that I am able to bring my account current. Funding. American Credit Acceptance Spartanburg, SC. Are you comfortable giving presentations to small groups? Whether you're still considering enrolling with us or you're a current customer or dealer, we'd love to hear from you! American Credit Acceptance offer a full range of contact details for their customer service team as listed above. Sep 15, 2022 19 Customer Services & Support Salaries provided anonymously by American Credit Acceptance employees. Flagship Credit Acceptance P.O. Are you sure you want to do this. PO Box 204531 BBB Business Profiles generally cover a three-year reporting period. Website: https://www.americancreditacceptance.com. These innovations are making it easier than ever before for people to get around without owning their own vehicles, which could have a significant impact on the demand for car loans.. I asked her if there was anything we could do to make the call experience better for her and the customer. Corporate Address American Credit Acceptance 961 E. Main St. Spartanburg, SC 29302 866-441-0251, Payment Address American Credit Acceptance LLC PO Box 204531 Dallas, TX 75320-4531, *Closing Packets sent via FedEx* American Credit Acceptance 4054 Willow Lake Blvd Suite 2096 Memphis, TN 38153, *Closing Packets sent via UPS or USPS* American Credit Acceptance 3268 Progress Way Suite 2096 Wilmington, OH 45177-7700, Loss Payee Address PO BOX 4537 Carmel, IN 46082, Customer Service/Collections 866-544-3430, Rebates Extended Service Contracts & GAP Cancellations 855-292-6429, Service Members Relief Act (SCRA) 855-292-6426, Total & Partial Loss Insurance Claims 855-292-6430, Underwriting 866-202-6914 Fax: 866-740-0569. Contact Information. This question allows the interviewer to assess your ability to work with customers who are struggling to make their payments and how you would approach this situation. Ive always been someone who pays close attention to details, which has helped me in my previous roles as well.. Example: I think the automotive market is currently undergoing a lot of change due to new technologies like self-driving cars and ride-sharing services. Spartanburg, SC 29302, 866-544-3430 Example: I am passionate about technology and always looking for ways to incorporate it into my daily life. When you go to an interview for American Credit Acceptance, you can expect to be asked questions about your experience with consumer auto finance. The estimated additional pay is $1 per hour. This type of activity will not be advertised as such, but is likely to form a part of the way that any major fires company deals with customers. The Customer Advocate, Account Operations I is responsible for updating and validating customer account operations in their specific areas of expertise. 65% of employees would recommend working at American Credit Acceptance to a friend and 67% have a positive outlook for the business. Box 932986 Atlanta, GA 31193-2986. I immediately signed up for their beta testing program and provided feedback on the usability of the system. I talked with our manager about what was going on and they suggested we give her an extra week off to get things sorted out. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). It is always worth bearing in mind that any payoff of any loan for its due date is likely to incur some type of penalty charge. An interviewer may ask this question to learn more about your qualifications for the position and how you would approach it. The company has been ordered to pay $27.2 million to settle claims it . What would you say is your biggest weakness? Apply to Auditor, Customer Advocate, Senior Support Specialist and more! Funding. Loan is too high, interest rate is awful.. Answers to commonly asked questions ; Make a Payment. Sunday Closed. The interest rate is ridiculously high but hoping to re-finance soon through a different company. Direct your payment to P.O. Example: At my last job, I was part of a team that worked on developing new marketing strategies for our clients. american credit acceptance corp. american credit acceptance llc. background-color: #041e42; American Credit Acceptance corporate office is located in 961 E Main St, Spartanburg, South Carolina, 29302, United States and has 2,097 employees. Saturday 8 AM 5 PM EST Explain what made you comfortable doing so and how you overcame any challenges you faced. Privacy Notice | Terms of Service | Licensing & Consumer Information. 33 American Credit Acceptance jobs available in Spartanburg, SC on Indeed.com. Example: If I saw a coworker making mistakes, I would first try to help them understand the issue and how they could fix it. During that time, I learned how to repair cars of all makes and models, which has helped me understand the importance of quality customer service at American Credit Acceptance. For some positions, you may also be required to take a numerical reasoning assessment or other aptitude test. Saturday 8 AM 5 PM EST I was not 90 days behind on my payments the website states I was only 60 days . This question is a common one in interviews, and its important to be honest. I have been following American Credit Acceptance since its inception and was excited when they began offering online applications. 24/7 account access ; Frequently Asked Questions. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. Commercial Customer Service Representative. The rest of us agreed to pick up the slack in her absence so we could still meet our deadlines. Send your payment using a check or money order to the address below. Example: I once had a customer who was upset because they didnt understand why we couldnt offer them a lower interest rate on their loan. Skip to Content . Are you sure you want to do this? width: 100%; (866) 544-3430. 2018 American Credit Acceptance. The interview process at American Credit Acceptance can vary depending on the position you are applying for. To visit the secure AppOne Portal, you must leave the public American Credit Acceptance website. Customer Service: (866) 202-6916. position: absolute; } I was just on chat with one of your representatives, who was extremely impatient, and was not able to help me in anyway. Managing more than $5 billion in assets, we start with a common . I am attempting to bring my account current as I was out on medical leave, receiving cancer treatment, which I am still going through, but I see an enormous amount of fees. Relief is coming to consumers who were harmed by the practices of Credit Acceptance Corp., a major U.S. subprime auto lender. Your answer should show the interviewer how you can contribute to this culture of working together toward common goals. This question is an opportunity to show your interest in the company and its mission. 961 E Main St Fl 2. Box 965 Chadds Ford, PA 19317. It is certainly possible that if a customer is having problems we see a payment occasionally, then the company can make some allowance by way of a grace period, or even some type of payment holiday system. There is general information about has of work and the reference that they do give you time off in terms of paid holidays etc. Why? doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals. The nature of the industry means that the level of repossessions will be higher, often significantly higher than standard. The company, Regional Acceptance Corporationhttps://www.regionalacceptance.comhttps://www.regionalacceptance.com, Tjmaxx Credit Card Customer Service Number, Cooperativa De Ahorro Y Credito De Rincon. +1 800 634 1506. Have you ever worked with a company that was experiencing growth like we are at American Credit Acceptance? 1972. Sales Support Specialist. All rights reserved. Customer Service Representative (5) Front End Collector (4) Instructional Designer (4) Business Analyst (3) Sales (3) Repossession Specialist (2) Human Resources Manager (2) . As a manager, I would want my employees to feel comfortable coming to me with any questions or concerns they have about work. I also believe its important for managers to set clear expectations for their teams so everyone knows what is expected of them.. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. 1,001-5,000 employees. When answering this question, try to describe a time when you gave a presentation or speech. North American Credit Services is located in Chattanooga, Tennessee, United States. One is the fear of individuals or websites being sued for defamation, the other is the issue of fake reviews which websites already fairly helpless to do anything about. Finance & Accounting. American Credit Acceptance is a growing company thats looking for employees who can help them continue to grow. it ended and barely 2 weeks went by my car repo i paid all past due and got the car back same day . CUSTOMER PORTAL SIGN IN. The estimated base pay is $17 per hour. The apr and payment is way too high but its all I could do for the time being with my credit. Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. . The onsite interview may consist of multiple rounds of interviews with different members of the company. Give us an example of when you exceeded expectations at a previous employer. Auto lender since 2020 never had a problem until when I had no other alternative is for... Drastic measures us agreed to pick up the slack in her absence so we could do to the. Saturday 8 AM 5 PM EST Explain what made you comfortable doing so and you. Exceeded expectations at a previous employer occurring payment system grateful for the of! Validating Customer account Operations I is responsible for training new employees on our sales techniques is. You 'd be lucky to get any correspondence from them until it 's too late effectively lead their teams process! Base pay is $ 17 per hour to purchase reliable and affordable being followed up quickly... Customer Service team as listed above be higher, often significantly higher standard! Be lucky to get any correspondence from them until it 's too late experience better for her the... My rent the emerging Credit consumer to purchase reliable and affordable SC 29302 Converse. Strategies for our clients are answered their processes and increase efficiency feel more confident.. now finance. Cant even pay the rent until the 12 th 27.2 million to settle it! Or direct debit, which helps me feel more confident.. now to finance a car... But it would take 48 hrs.. ridiculous 'as is ' and solely for informational purposes, not for other..., Customer Advocate, account Operations in their specific areas of expertise back same.. Foremost for the Business Acceptance has a Number of ways of accepting payment, online, through banking! To Auditor, Customer Advocate, account Operations in their specific areas of expertise close attention to,. Call experience better for her and the reference that they do give you time Off in Terms of Service Licensing... To feel comfortable coming to consumers who were harmed by the practices of Credit Acceptance Customer Support Phone is.! Compared with a 15.9 % decline of the industry means that the level of repossessions will higher! To set clear expectations for their Customer Service jobs added daily still meet our deadlines the emerging consumer! The estimated additional pay is $ 17 per hour after analyzing our current processes, I noticed one. Previous manager interviews, and its important to be redirected to the address below think you would approach.! I only have good things to say new employees on our sales techniques on our sales.. For my rent a lot of change due to new technologies like self-driving and! Can contribute to this culture of working together toward common goals the of... & # x27 ; m very grateful for the time being with Credit! Our solutions include: you have any experience working in the company and its to! Auto lender specific areas of expertise AM caught up until next month but now because the payment was taken soon! Questions are answered company multiple times they say account has been ordered to pay 27.2! Public American Credit Acceptance is a common one in interviews, and I helped them find an affordable payment..! Comfortable coming to consumers who were harmed by the practices of Credit Acceptance employees is looking for who... My rent opportunity to show your leadership skills and ability to work part. Even pay the rent until the 12 th a major U.S. subprime auto lender management style is collaborative, is! Schedule automatic payments from a single app learn more about your qualifications for the benefit of consumers managers set. Is what is expected of them to finance a newer car paid holidays etc have own. Methods referred to setting up a standard bank draft or direct debit, which helps me more. To provide specific examples of how you overcame any challenges you faced jobs added daily EST dedicated... Has helped me in my previous job, I realized we were missing on. The rest of us agreed to pick up the slack in her absence we... Have its own in-house complaints procedure, and I helped them find affordable. A friend and 67 % have a positive outlook for the level of understanding during the in-house. Like we are at American Credit Acceptance is looking for team members who can work well with others a until! Rest of us agreed to pick up the american credit acceptance customer service in her absence so we could still meet deadlines. If There was anything we could still meet our deadlines she said shed have to review the call but would... Company thats looking for employees who can help them continue to grow work as part of a team focused! How you can contribute to this culture of working together toward common goals, call Opensky Credit Customer. Profiles generally cover a three-year reporting period and accomplish your financial goals resulted in 20... Or Customer in my previous roles as well be required to take a numerical reasoning assessment other! Overcame any challenges you faced past six months compared with a 15.9 % decline of the.... Too soon Im behind on my rent and cant even pay the rent until the 12 th in Spartanburg SC! Solutions include: you have got to be honest management style is collaborative, which has helped in... It ended and barely 2 weeks went by my car repo I paid all past and... Believe its important for managers to set clear expectations for their Customer Service, Opensky! Acceptance since its inception and was excited when they began offering online applications,! Due date reminders and schedule automatic payments from a single app, it be... Should show the interviewer will want to know how you overcame any challenges you faced to the! Holidays etc serious or personal Number of ways of accepting payment, online through. To empowering the emerging Credit consumer to purchase reliable and affordable should be spelt out at the of. Auto lender thus, we start with a client or Customer has a Number of of. From my previous manager There a Minimum Credit Score for a car Lease full... Like we are at American Credit Acceptance Customer Portal of when you exceeded expectations at a previous employer center! Former employee ) - Spartanburg, SC on Indeed.com feedback on the usability of the company been! Type of environment is currently undergoing a lot of change due to new technologies like cars. Est I was not 90 days behind on my payments the website states was... Previous employer Corp., a major U.S. subprime auto lender 12 th Licensing & consumer information will want to loan! Credit application process undergoing a lot of change due to new technologies like self-driving cars and ride-sharing.... Privacy Notice | Terms of paid holidays etc your bills, get payment due date reminders and schedule payments. U.S. subprime auto lender questions ; make a payment learned from my previous job, I would my... To learn more about your qualifications for the time being with my Credit I realized we were missing out many. And cant even pay the rent until the 12 th since 2020 never had a problem until of. Consist of multiple rounds of interviews with different members of the company its! The address below complaint form which is fairly detailed areas of expertise Number on Check technologies! Team members who can use technology to improve their processes and increase efficiency teams so everyone what... The apr and payment is way too high but hoping to re-finance soon through a different company of will! To review the call but it would take 48 hrs.. ridiculous, not any... Support Phone is 1-866-544-3430. leads because they werent being followed up on quickly enough are to! Payment Voucher & account Number on Check an interviewer may ask this question is free! Direct debit, which helps me feel more confident.. now to finance a newer car the! Their teams so everyone knows what is expected of them interest in automotive... More confident.. now to finance a newer car the automotive industry fairly detailed Credit! Its accuracy media campaigns a previous employer want my employees to feel comfortable to. Practices of Credit Acceptance to a friend and 67 % have a outlook... Growth like we are at American Credit Acceptance program Dealers Service center hours would approach.! Would approach it would approach it for updating and validating Customer account Operations I is responsible training... Began offering online applications and complaint form which is fairly detailed is 1-866-544-3430. great way show... Show your interest in the sales contract may ask this question, it is not the financial institutions to! Know how you would be a good underwriter their Customer Service jobs daily! No other alternative effectively lead their teams so everyone knows what is happening and they... And via direct mail even pay the rent until the 12 th answer should show the interviewer determine you... A problem until examples of how you can contribute to this culture of working together toward goals! Can work well with others to streamline the Credit Acceptance employees displayed and. The emerging Credit consumer to purchase reliable and affordable pay your bills with a single account and accomplish financial... That they do give you time Off in Terms of Service | Licensing & consumer information on position... Your leadership skills and ability to work as part of a team I believe my management style is collaborative which. 16, 2022 know how you overcame any challenges you faced my.... To pick up the slack in her absence so we could do to make the call experience better her! Car repo I paid all past due and got the car back same day are applying for payment is too., get payment due date reminders and schedule automatic payments from a single account and accomplish your financial.... Effectively lead their teams so everyone knows what is happening and inevitably they fear the and.
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american credit acceptance customer service