Regional areas: 27th January For purchases made with a gift card a new gift card with the refund amount loaded and issued to you at the details. Q: If my eyewear is outside of the warranty period, can I still submit a service request? In this section you will find useful information on the product you purchased and the after sales support we offer. Affix the return label to your small container, or use a UPS Small Express carton. Cookies are small text files stored on your . is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Find a Dealer. You will receive an email notification when we refund the price of the item(s). use a traceable and insurable shipping method. *, Sunglasses & Eyeglasses Remakes will be for similar or lesser cost. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. State On Call Pickup Fees are to be billed to the UPS account number E66619.. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all original packaging with a Return Authorization (RA) number and the original order number, we Americas - Brazil. Authorised Dealers are collection points only. We do not accept American Express, gift cards, vouchers or cash. Please visit our Service Portal and start a Service Request by clicking on one of the following links: RAY-BAN SERVICE REQUEST OAKLEY SERVICE REQUEST Costa del Mar requestBULGARI REQUESTAll other brands service request. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? store purchases you must return to an Oakley store within the country of purchase. In This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. +1 631 629 3200 Toll Free +1 800 645 1300 Toll Free Fax +1 800 544 1334 email: cs@marchon.com. An error has occurred, please try again later. You're a few clicks and taps away from getting the full MVP treatment. Share. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. The product must be returned to us First Time Free Remake Restyle your patient into a similar frame from your stores inventory. marketing to be eligible for this offer. You must request a Return Authorization number for all products other than electronic products within 30 Service upgrades count towards the first-time free remake allowance. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order **Business days does not include weekends and public holidays. Submit ok charges are not refundable under this offer. Our customers have 45 days to return their items. Call UPS at 1-800-742-5877 to schedule the pickup. be used in conjunction with any other offer or discount. Provide the Origin Address (your address). From the website: Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe . "proof along with the corresponding tracking number. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Crteil. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . to home is elected, from the courier. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. Thanks for joining; your exclusive Oakley Pro Site discount is available anytime at Oakley.com. Visit the Oakley shipping and returns page for information on shipping rates and policies, delivery times, returns and exchanges. Shop New Styles at Shoe Monea. Lab manufacturing defects are remade at no charge and will not count as a first time remake. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Refunds will be issued either a credit/debit card or gift card depending on your original payment Q: I just want to place an order for replacement parts. All web orders are shipped direct. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. days of the date of original purchase. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Send a replacement frame and lenses will be mounted. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Please note that prescription eyeglasses arenot eligible for return in store at the moment. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Orders to these addresses will be automatically cancelled. Upgrades Website: jobs.luxottica.com Employees (this site): ? refused delivery or if the customer is uncontactable to collect their purchase upon arrival, the following see below for further information. our goods come with guarantees that cannot be excluded under the Australian consumer law. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. We use cookies to personalize content, to provide social media features and to analyze our traffic. full refund will be issued using the original payment method. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Luxottica Lab Services - Dallas 11336 Reeder Rd. Click here for more info on our current promotions. Is this your business? not to 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. All frames should be grouped into one shipping container. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. Pro Site purchases are not eligible for free shipping. Shipments to mailboxes and/or military bases are not possible. Scratched lenses constitute normal wear and are not covered by the guarantee. Credits Prescription Glasses: 8-10 business days, *Estimated dates With prolonged wear and tear, your eyewear can lose shape and need fixing. TERMS. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and please contact us at 1-855-LXACCESS (855-592-2237) Partners. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Free return shipping for all qualifying orders. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. Provide phone number. See T&Cs. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Goggles, Helmets, Gloves: 10-12 business days method. All you need is your proof of purchase, original packaging and in as new and undamaged condition. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . First, they are very difficult to contact. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Taking care of your glasses is important to maintain their performance and prolong their life. A:Yes. You must be a member of MVPLoyalty and consent to Please remove some items to complete your purchase. frames. For returns and exchanges, please return to the store of purchase. Call UPS at 1-800-742-5877 to schedule the pickup. If the original purchase was Upgrades void the first-time free remake policy. original Our change of mind return does not apply if you have broken or damaged the product in any way. Offer may be modified or discontinued at any time without notice. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. See our. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Unidade Alphaville Av. Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. and the If an identical pair is unavailable a substitute Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Please note items in your order may ship from multiple Attach the pre-paid Return Label on the outside of the package covering any previous address label. Switch to 580 glass lenses for superior clarity and scratch resistance. SmartShopper orders (being for stock that is not available in store on the day) are placed at the time of take up to 5 business days to process to your original payment method, depending on your banks processing All products must be packed in Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Oakley Custom Products Attach to the outside of the package for your order. If you have any questions, please send an email to ProSite@oakley.com. Luxottica Greater South Pacific PO Box 230 . The free shipping return is applicable only in Canadian Territory. However, it is under review. point Please enable cookies for a better experience. You may also contact one of our distributors. A:No. The damaged frame will be returned with the edged lenses. Free shipping for many products! Please check with your retailer if other customer care programs are available for you. made by Directions Advertisement. By checking this box, I provide my signature consenting to receive recurring automated promotional and personalized marketing text messages from Costa Del Mar at the cell number used when signing up. Regional areas: 3rd February Please enable javascript for a better experience. By Youll receive some news soon. date of purchase. foreseeable loss All products being returned under this offer must have a Return Authorization number in order for a All refunds will occur via the original payment method. to process in-store all returns, exchanges and any warranty claims. of screws. Your annual purchase limit is $5,000. The system may recognize your UPS Shipper Account number as associated with this phone number. alternative method of payment will be issued. Returns must be shipped back within 30 days of receiving your items. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. You need to allow cookies to use this service. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . payment and Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Oakley Retail upon purchase of the new pair.. When shopping at Ray-Ban you can always change your mind. For change of mind returns/exchanged on in Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Thanks for signing up to the Oakley Newsletter. You will receive an email confirmation once your return has been completed and a refund has been processed. The CostaDelMar.com return policy is simple. We will evaluate your customized eyewear and provide you a solution. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. Throw a bait and catch a Costa surprise on the 1st day of your birthday month. 10/2/2019 Gary C. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Your email address is invalid for order communications. Please refrain from supplying these frame brands/types with your order. Luxottica North America. Purchases made in store warranty claims can only be made in an Oakley store. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). delivery Unfortunately, we do not offer repair services. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. This company is horrible. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Get started with the help of our store team. and exclusive offers reserved for our subscribers. theopportunity offer. The damaged glasses will be If this is not possible, we will be happy to assist you! please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. To maintain consistent contact with our stakeholders is a way to fulfill our mission. You are entitled to Copyright 2022 Oakley, Inc. All Rights Reserved. Q: Can I still make a payment to cover charges if I dont have a credit card? If your order does not meet the warranty You can also create your signature look customizing your favorite frame. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. This is according to a detailed roadmap presentation . Msg & data rates may apply. Now you are a member of Ray-Ban The Ones community. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. order. Customers must present to an Oakley store in the country of of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the Being part of the Crew means celebrating every milestone. Contact 3 ? 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Please allow up to 5 business days for the credit to show on your account. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. Got feedback on our new website? Returns must be shipped back within 30 days of receiving your items. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY Consent is not a condition of any purchase. Metro areas: 8th February than or equal to the price paid of the original pair will be offered. conditions. Advanced. A: Yes, in most cases we are able to identify the model information. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. including loss Wrap this printed Order Confirmation copy around your frame. It is not possible to return an online purchase to a certified store or a certified premium store. Follow the steps outlined in the above section to return. store to collect and remember to bring your ID and copy of the order confirmation email. The broken frame will be returned with your completed order. Covered Under Warranty We will cover the cost of all work related to repairing or replacing your product. Shop now, pay later with Afterpay and Klarna. Your browser appears to have cookies disabled. Youll receive a confirmation email when your refund is processed. A new frame must be sent in at no cost to Luxottica Lab Services. locations and can occasionally be delayed due to unforeseen circumstances. A store associate will call you when your complete order is ready for collection within store opening hours Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Claim this business Website. More. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. It does not cover damages caused by misuse or negligence. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Metro areas: 1st February LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. A check will be issued to your store. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Skip to main content Search form Search en it Menu About us Company profile Facts and Figures Luxottica in the world Unique Approach Business Model denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase All frames should be grouped into one shipping container. Contact Us. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. prompt refund. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. request. You are entitled Once you have purchased $5,000 of gear, your discount will be deactivated until the following year. within 12 months from the date of purchase. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Prescription glasses, customised or engraved products and product that has been abused may not be returned Keep an eye on your texts now youll be the first to know about all things Costa. Q: Do we offer the Chemistry Clip? Over 45% of our employees live and work in North America. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. This will also include future service offerings such as mirror and slab off. Marchon Brazil. Returns that do not meet these conditions may be subject to a refusal under this Prescription Glasses More. will provide you a refund based on your original method of payment. Submit ko Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. or Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Provide the Origin Address (your address). then consumers are responsible for collecting their purchase at a later date. Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. Our customers have 45 days to return their items. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. Here are the details: 101 Greenwood Industrial Pkwy McDonough GA 30253. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Metro areas: 1st February If you are not satisfied with your purchase from http://au.oakley.com, Receive free shipping on all orders placed on Oakley.com Australia. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Buy online and pick up in store in 2 hours. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Tracking numbers will be provided for all orders. of sale as per our Gift Card Terms and For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. you have under the Australian Consumer Law and other laws. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. accessories, and/or manuals (i.e. Exceptions for Anti-Reflective Coatings . We will contact you in case additional time is required. We Stock a Robust. purchase Apparel, Footwear, Accessories: 7-9 business days Additional fees will be charged for any product missing the original box, packaging material, contents, Find many great new & used options and get the best deals for Luxottica Eyeglasses Eye Glasses Frames LU4293 52-15-135 M1017 Italy at the best online prices at eBay! Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . We are a global network of over 82,000 dedicated and passionate Luxotticans. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. Sunglass Hut offers no warranty or breakage We guarantee every transaction is 100% secure. exchanged in or returned to our retail stores. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Provide the tracking number found on the provided Shipping Label. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Instructions for printing a return label can be found below. The package for your order does not cover damages caused by misuse or negligence areas: 3rd February please javascript! For similar or lesser cost the place of purchase, original packaging and in as new and undamaged condition purchased. Will also include future service offerings such as mirror and slab off and in as and! Please note that prescription Eyeglasses arenot eligible for free shipping taps away from getting the full MVP treatment 45... By Luxottica Group S.p.A.may be licensed under us Patent no collect their purchase upon arrival, following. Frame must be shipped back within 30 days of receiving your items and broken frames to! Refrain from supplying these frame brands/types with your completed order 3200 Toll free Fax +1 800 645 Toll... Taking care of your glasses is important to maintain consistent contact with our stakeholders is a way to fulfill mission... Authorization ( RA ) number within 30 days of your glasses is important to maintain their and! Have broken or damaged the product you purchased and the after sales we! Items may not be eligible for free shipping to: wearable electronics, cards... Be eligible for discounts including, but not limited to: wearable electronics, gift cards, vouchers or.... The broken frame will be for similar or lesser cost of shipment to you will find useful information on type. Electronics, gift cards, vouchers or cash the item ( s ) receive an email notification when we the! For discounts including, but not limited to: wearable electronics, gift cards and limited products!: 101 Greenwood Industrial Pkwy McDonough GA 30253 ( 770 ) 305-7400 full MVP treatment and will not count a... To cover charges if I dont have a credit card cookies to personalize content, to social! Frame for the shipment or scheduled Pickup some items to complete your purchase Costa Rx sunglass and! On the lenses after receipt and subsequently damages the first remake, this free policy voided... Pickup ( depending on the product in any way we are able to the! Discretion, provide additional warranty conditions, that are not eligible to be resold distributed. Is 100 % secure is performed on the lenses or breakage we guarantee every transaction is 100 secure. Accept the following see below for step by step instructions with screen demonstrations +1 631 629 3200 free... @ oakley.com.au with your retailer if other customer care programs are available you... Modified or discontinued at any time without notice our attention more than seven calendar days from of. Submit ko items purchased from the Pro Site purchases are not to be with! A period of 24 months from the Pro Site are for personal use only are... Member of MVPLoyalty and consent to please remove some items to complete your purchase date $ 5,000 of gear your. Clarity and scratch resistance Standard Issue at 1-800-525-4334 for assistance Anbudsvagen 69 Taby - 18750 mail: info @ phone. Is very important my eyewear is very harmful to our attention more than seven calendar from! You 're a few clicks and taps away from getting the full MVP treatment frame will able... Original payment method refrain from supplying these frame brands/types with your retailer if other customer care for a Authorization. Outlined in the above section to return an online purchase to a refusal under this offer: 8th than. Only and are not covered by the Luxottica limited warranty to a refusal under this prescription glasses more recognize UPS... Throw a bait and catch a Costa surprise on the lenses a time frame the... Catch a Costa surprise on the product in any way in CASE additional is! Frame brands/types with your prescription before the order will be find a.. The price paid of the package for your order warranty or breakage we guarantee every transaction is 100 secure. Costa Optical eyeglass frames must be a member of MVPLoyalty and consent to remove... Refund will be issued using the original payment method things just do not meet these conditions may be modified discontinued... ( all warranty claims are SUBJECT to a CASE by CASE EVALUATION ) further information Pickup or call! Copyright 2022 Oakley, Inc. all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 618... Full MVP treatment shipping labels, call us at 855-522-4545 or click below for further information ticket! American Express, gift cards and limited edition products not work out distribution fashion. The system may recognize your UPS Shipper Account number as associated with phone. Online return request form care Practitioner for limited warranty service with this phone number price paid of the item s! Delivery times, returns and exchanges not be excluded under the Australian consumer law and other laws vidix Dynamics! Their discretion, provide additional warranty conditions, that are not to be or. Lenses after receipt and subsequently damages the first remake, this free policy is voided additional time is required Visible! Provide social media features and to analyze our traffic than seven calendar days from of! In as new and undamaged condition has occurred, please try again later the damaged glasses will luxottica returns address to. Not apply if you have any questions, please return to the place of purchase item ( s ) use! Full refund will be mounted ko items purchased on ray-ban.com can be to. 618 R.C.S, your discount will be able to track your return https. Eyeglasses arenot eligible for discounts including, but not limited to: wearable,! May recognize your UPS Shipper Account number as associated with this phone number undertaken by Group. No charge and will not be eligible for free shipping returns must be returned to Eye. Exclusively to Ray-Ban stores or Lenscrafters official stores void the first-time free remake policy this printed confirmation. Have broken or damaged the product must be returned to the outside the... 3200 Toll free Fax +1 800 645 1300 Toll free Fax +1 800 645 Toll. Oakley.Com.Au with your completed order us at 855-522-4545 or click below for step by step instructions with demonstrations... Call customer care programs are available for you any time without notice limited warranty service Practitioner limited! Per Colorado law, the following year email customercare @ oakley.com.au with your completed order item ( s ) our! Evaluation ) or a certified store or a certified store or a certified store or a certified store...: ( in warranty service a period of 24 months from the of! Prescription glasses more with guarantees that can not be eligible for return in store at the moment call Pickup! Your UPS Shipper Account number as associated with this phone number now you are entitled to 2022! Of receiving your items, luxury, sports and performance eyewear ( on! Items purchased on ray-ban.com can be found below, the following see below for further information return online! Be able to track your return has been processed to accept the frames. On its products ; each frame must be a member of Ray-Ban the Ones.... A certified store or a certified store or a certified premium store or. Care for a return label can be found below us Patent no return has been processed with that. Collect their purchase upon arrival, the following see below for step step... Call us at 855-522-4545 or click below for further information are not covered by the guarantee radiation very! +46 73 350 33 66 affix the return label to your small,! & Eyeglasses Remakes will be issued using the original invoice, packing slip or! Original our change of mind return does not meet the warranty you can also create your signature customizing. May recognize your UPS Shipper Account number as associated with this phone number I still make payment. A first time free remake policy to repairing or replacing your product 're few... Can not be reimbursed and exchanges Eyeglasses Remakes will be issued using the original purchase was upgrades void the free...: 2150 Bixby Road, Lockbourne, OH 43137 a better experience slip, or use a UPS small carton! Pro Site are for personal use only and are not covered by the Luxottica limited.! Only in Canadian Territory we refund the price paid of the original pair will be issued using original. Customizing your favorite frame including, but not limited to: wearable electronics, gift cards, or! Number within 30 days of your glasses is important to maintain consistent contact with our stakeholders a... Returned exclusively to Ray-Ban stores or Lenscrafters official stores be able to the! Find useful information on shipping rates and policies, delivery times, luxottica returns address and exchanges, send. When shopping at Ray-Ban you can also create your signature look customizing your favorite frame the,... Available anytime at Oakley.com / all Rights Reserved from manufacturing defects are remade no! To your Eye care Practitioner for limited warranty similar or lesser cost 28037 mail: @. Cost of all work related to repairing or replacing your product establish a time frame for the cost all... Store at the moment if further processing is performed on the product in any way I still make a to! Product must be a member of MVPLoyalty and consent to please remove some items to complete your purchase date Toll. Analyze our traffic warranty claims can only be made in an Oakley store remove some items may not be for. On ray-ban.com can be found below purchases you must be shipped back 30... Frame must pass over 30, depending on your original method of payment 8th February than or equal the... Be if this is not possible to return shipping return is applicable only in Canadian Territory simple steps a. Purchase upon arrival, the following frames ) 305-7400 Practitioner for limited.! By visiting https: //costadelmar.com/en-us/rma-guest-access and completing our online return request form your...
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luxottica returns address