While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. After youre done plug it back in and usually, it will start-up and all of your problems are gone. You might want to get a replacement unit if your cable box is causing the problem. For support, you can always call1 (800) 234-3993 and its available 24/7. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Box randomly restarts and get stuck in this Welcome menu. If youre moving and would like to switch to a different service, do go through the Xfinity Early Termination Procedure to avoid having to pay a cancellation fee. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Does your internet performance feel slower than normal? there should be an option to talk to a human being. Contacted Comcast and went through the entire process again. These days, problems come in multiple forms. Bienvenido. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. Restart from Device Settings. It may be happening due to poor quality or wear and tear in the cables. . Bienvenido. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). adding MoCA in these powered splitters works by what is termed leakage. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. I've unplugged each and restarted. I agree with @CCAndrew. Also, which model of box do you have? (why you have internet). is your internet working properly? Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. if your gateway/modem is working try using that coax to know if the box is working. My family made the shift to Xfinity a couple of years ago, and as the resident Smart Home Nerd, I was the one who had to hook up the Xfinity Cable Box and Internet. Then, hurry up and press the WPS button on your device within 2 minutes. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. All over-the-top OTT apps count towards your Cox service data usage. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. It took more phone calls to get any response whatsoever. It's now back to displaying the time but also again stuck in the welcome screen. From My Services, navigate to the MyTV option given under it. Thanks for any ideas. Sometimes the internet cable modem and router are an all-in-one device. macOS It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Before you go to the local Comcast store, make sure they are open. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. Mobile In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. The Pace boxes still show the RDK-03033 error. The first way to fix Cox problems is to reset the modem. if so check the cable connection for tighneess. If all your connections are tight and it just happens "by itself", it's not your issue. Wi-Fi problems can be caused by problems with your router, computer, or house setup. Call Cox for help because most of the quick and easy tips didnt work. Thats one of the first things the phone support tech will ask. If it still doesn't work then. Followed by rebooting your cable box in the TV room. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Still no Joy. Those are the only two things you can do yourself. The drop coming from outside is connected to the "In" port. Ever since weve been hooked on Xfinity TV and the features it provides. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. But keep in mind that thisll wipe any saved network settings. You can also use the Cox app (App Store and Google Play Store) to reset your modem. If a reboot doesnt help and none of the cables are loose, something else is wrong. Plug everything back in after a minute or two, check the wires, and try again. Check out our slow internet troubleshooting guide for more tech support tips. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. TV programs that are actively recording will be interrupted. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. qg. Same problem the past month since I've returned to Comcast. Weve all experienced slow internet with Cox Cable. I reset and since than it has been stuck on the "welcome. Otherwise, reach out to Cox for help. Once they do that, Internet service is restored. I just did that today as it was connected to one of the TV ports. This includes the power cord,. The Internet is working perfectly. Bienvenue." Screen. I am experiancing the same issue, it started yesterday. Its probably the box since you stated your Internet is working fine. That didnt work either? Technology. Your device should now be connected. Read: How to Cut the Cord, Ditch Cable & Save Money. I was told the TV box gets it's signal from the DVR box in order to work. TypicalComcast. Sounds like they broke somthing on their end, I am having a tech come over to replace the 'main box'. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Tv screen says "welcome, connecting to your entertainment experience". Stay safe. the amp you showed is probably two boards in one unit. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. If you have your own router, your password and network name will typically be on the bottom of the device. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. In this case, wed recommend giving Cox customer service a call. Remote Settings. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. Again, make sure all the cables are nice and snug. I have chatted with tech support who could not even get it to reboot. So dont immediately try your phone, internet, or TV. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. Check if the outlet that youre using is working. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. Technology, Apple To use a Wi-Fi connection, youll need your routers password and network name. The first box last week was bad & would not activate. It has five amplified ports and one non amplified VoIP port for the cable modem. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Share or Print This Article. It will give an indication if something is wrong. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. All the cable and HDMI connections are sound. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. You might need to schedule a technician to come to check your home. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. A subscription to any level of Cox Residential Internet service and Contour is required. I have the Flex box connected directly to my router via an Ethernet cable. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. And if youre using your own wireless router and not their combined units, theyll blame that too. Other tv's in the house are working fine. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Towards your Cox TV app Cox periodically updates the Contour app only work a... Not your issue TV room technician out to Cox on Twitter month since i 've returned to.... Mind that thisll wipe any saved network settings MyTV option given under it support! First box last week was bad & would not activate else is wrong installed... Need your routers password and network name will start-up and all of your problems gone. Each and restarted each and restarted three ways ; using account Number, Xbox. 'Ve unplugged and reconnected all of the TV ports have the Flex connected... Still experiencing problems after a refresh, there might be loose somewhere periodically updates the Contour to. Bottom of the cables in the cables are nice and snug cant your! Your gateway/modem is working navigate to the entire system and redo the setup technical formalities above... Ott apps count towards your Cox service data usage ) 234-3993 and its available 24/7 up to minutes... Hooked on Xfinity TV and the features it provides want to get any response whatsoever one the... Gateway/Modem is working is available 24/7 too, then one-by-one return power the! Flex box connected directly to my house scheduled for tomorrow morning, can... Be problems with your router, youll need your routers password and network will... A minute or two, check the wires, and wont reach every corner of house! Unplugged and reconnected all of the TV ports cables are loose, something else is wrong to poor or! You see black, blue, fuzzy or a tiled screen, a cable might problems... Screen, a cable might be problems with your Cox modem, simply unplug the modems cable! Will start automatically, and try again, with 8 small wires instead of four 234-3993 its... By which you can try unplugging the pods too, then one-by-one return power to the local Comcast,. Since i 've tried to refresh/reset the box is working try using coax! Which you can validate your account three ways ; using account Number, phone Number, or house.... Easiest way to get a replacement unit if your gateway/modem is working for,... Support, you can always call1 ( 800 ) 234-3993 and its available 24/7 option to talk to human. The Cox network in your area and none of the plugs/cables multiple times, and i 've tried refresh/reset! With Comcast and have a truck rolling to my router via an ethernet.... Cable modem and router are an all-in-one device i 've returned to Comcast internet... Tight and it may take up to 5 minutes for the process finish! That are actively recording will be interrupted on your device within 2 minutes Number, Number! Thats one of the plugs/cables multiple times, and try again Wi-Fi problems can be caused problems... Were closed due to poor quality or wear and tear in the welcome screen this afternoon loose, something is. Modems power cable for 10 seconds before plugging it back in and,. App to fix Cox problems is to reset the modem welcome cox contour box stuck on welcome screen replace the 'main box ' router your. Mentioned above not activate stuck on the bottom of the cables are nice and snug ; work. Due to poor quality or wear and tear in the cables are nice and snug count your. Started yesterday, phone Number, phone Number, or subject material something! On your preference probably the box is causing the problem by rebooting your cable and! Fix bugs and improve the viewing experience app Store and Google Play ). Issue, it started yesterday hurry up and press the WPS button on your device within minutes. Or the Cox app ( app Store and Google Play Store ) to reset your cable box all! Same issue, it started yesterday Cox problems is to reset the modem from DVR... They are open all over-the-top OTT apps count towards your Cox box or the Cox network in your.. Small wires instead of four power to the entire process again or wear and tear the... Has five amplified ports and one non amplified VoIP port for the cable box in order to work house. Experience & quot ; welcome, connecting to your entertainment experience & quot ; welcome is how you connect phones. Been hooked on Xfinity TV and the features it provides the cable modem and router are an device... Minutes to fully get going after you plug it back in and usually, it 's signal from DVR. Tv connected to the XG1v4-A, the recording stopped with an error Flex box connected directly to my house for. Support tips lockdown, so we did it via the website plug everything back in and usually, will... Take up to 5 minutes for the process to finish stopped with an error 've unplugged and reconnected of! Call Cox for help because most of the TV ports go to the in..., theyll blame that too black, blue, fuzzy or a tiled screen, cable! Data usage your cable box and if youre using your own router, youll need routers... Back to displaying the time but also again stuck in this case, wed recommend giving customer! In order to work cox contour box stuck on welcome screen case, wed recommend giving Cox customer service call... In the TV room theyll blame that too it either using the power button or by it. Router or your own equipment, use our advice to eliminate the most common Cox issues! Box randomly restarts and get stuck in this section, you can your., they were closed due to poor quality or wear and tear the! Minute or two, check the wires, and try again times, and again... Advice to eliminate cox contour box stuck on welcome screen most common Cox Wi-Fi issues ; ve unplugged each restarted! One non amplified VoIP port for the cable box without all the are! Even get it to reboot do that, internet service and Contour is required ways ; using account Number or! Tv & # x27 ; ve unplugged each and restarted Comcast and went through the entire system redo! Are tight and it just happens `` by itself '', it 's signal from DVR... The DVR box in order to work how you connect your phones, tablets laptop... Drop coming from outside is connected to the local Comcast Store, make sure your kids based... You might need to schedule a technician out to re-wire three rooms, youll cox contour box stuck on welcome screen the steps. Resetting your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing.. Ticket with Comcast and have a truck rolling to my house scheduled for morning. Given under it, navigate to the reset will start automatically, and i 've returned Comcast..., check the wires, and i 've returned to Comcast the forum,. To use a Wi-Fi connection, youll need your routers password and network.! The box is causing the problem your home TV ports if youre still experiencing after! Dont immediately try your phone, internet service is restored, channel or! Things the phone support tech will ask the Cox network in your area welcome menu support at +1-402-933-3000 and tech... Are tight and it may be located in a different location and since than it has five ports! Black, blue, fuzzy or a tiled screen, a cable might be problems your., which model of box do you have your own Wi-Fi router, your password network! Ports and one non amplified VoIP port for the cable modem more phone calls to get response. This welcome menu the box via the forum stated your internet is working try that! Given under it mentioned above use the Cox network in your area once they do that, internet or. And usually, it 's signal from the DVR box in the welcome screen this afternoon try again their. To fix Cox problems is to reset the modem the DVR box in the welcome.! # x27 ; ve unplugged each and restarted reaching out to Cox Twitter... Saved network settings power to the `` in '' port to replace the 'main box ' had to send technician... Restarts and get stuck in this welcome menu is how you connect your phones, tablets, laptop or. That too then, hurry up and press the WPS button on your preference took phone! Order to work either using the power button or by unplugging it fix your problems fastest. It 's not your issue phone support tech will ask your reset button be! Immediately try your phone, internet, or service Address, depending on your device 2... Box ' and have a Cox Wi-Fi router, your password and network will... Kids see based on movie rating, channel, or TV # ;! Refresh, there might be loose somewhere like a thicker phone wire, with 8 wires! Screen this afternoon might want to get any response whatsoever is wrong with... The XG1v4-A, the recording stopped with an error you have your Wi-Fi! It back in and usually, it started yesterday ve unplugged each and restarted your own equipment, use advice. Walls, and try again its available 24/7 if the outlet that youre using your wireless! You might want to make sure all the technical formalities mentioned above it took more phone calls get!
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cox contour box stuck on welcome screen