This company is a fraud, will never order from here again. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. If I do not get a refund, I will be disputing the charge on my credit card! -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Poor Customer Service! And as she walks, it rides up, lol! For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Hi Sonam, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. Hi Mandy, Please reach out to us for the advanced credit prior to making a new order! Please email us at resolution@lucyinthesky.email if anything else. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Customer FAQs. Ordered 1 month ago. Images copyright 2023 Lucy in the sky inc. All rights reserved. Intellectual Property, Software and Content. The company says its size small is equivalent to a US size 2. She was very polite and helpful. Why just give your money to a site without the opportunity to try and return an item? The 24/7 chat is turned off and nobody bothered to respond to my email. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. If you're reaching out to us regarding an order, please have your Order ID in your message. Customer FAQs. Thanks for your feedback. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. love the dresses and two piece sets here! If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Don't waste your time here! Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. LOVE THIS COMPANY. I can always count on you for the best quality and accurate fit. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Any orders which are returned to sender will be processed for store credit as per the return policy on our website. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) If anything else you can email us at resolution@lucyinthesky.email-Kate. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Company claims the only way money can be refunded is if it was faulty. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Track. They weren't prepared for homecoming season and got behind. I ordered a dress on 9/18. -Kate. We also ensure all reviews are published without moderation. I would never recommend purchasing from this company unless you don't care if you ever get the item. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. It is a no for me. I was never updated or contacted. Lucy In the Sky has some decent prices. Lucy in the Sky ranks 92nd among Women's Clothing sites. Save my name, email, and website in this browser for the next time I comment. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! I have been waiting for almost three weeks and still haven't got my money back. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. The first time it was cancelled altogether. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? I never got any notification from them that my dresses would be late or anything. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. If the issue persists, we would suggest to follow up with your bank. United States. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Any currency conversion are for reference purposes only. Number of comments: 0 Shipping I need to change my address or order, how do I do this? How BBB Processes Complaints and Reviews. LUCY IN THE SKY Help Centre. If you are in between sizes, we would generally suggest to order a size up. my party is april 10. this was for a very special event and now i have no outfit and no resolution to this. For my troubles, I've been offered a $25 store credit. I ordered the Kayden Dress in black. I ordered a dress on October 2,2019 and still not dress. Hi! The exchange went very smoothly and quickly and I am happy with the result. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Very helpful. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Hi Kat! There are thousands other options. This has been quite frustrating. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Yet Lucy in the Sky refuses to give a refund. i ordered 2 dresses october 2 and need them for october 11. thanks! If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. - Kate, Hi Gosset! How often does the website restock? Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. She helped me get everything sorted out with my order. My Skims Reviews: Is Kims Shapewear Worth It. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. 10/10! If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). We're so sorry to hear that the length was an issue. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. I HAVE MY TRACKING NUMBER. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Really horrible place. Thanks for your feedback. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. If i order now when i will receive it? Very cute dresses, but why not make them at least an inch or two longer?! Greater Los Angeles Area E-Commerce Companies. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days I wear a size 12, and the size 12 they shipped me barely fit over one leg. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. United States. Please read the product description of each item carefully before purchasing. Everything You Need to Know, Made Trade Reviews: What You Need To Know. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Trust that their reputation is deserved. The cost of foreign products and services may fluctuate. I have emailed them three times and tried to do the virtual chat but it never works. BBB is here to help. All prices advertised are subject to such changes. DO YOU SHIP INTERNATIONALLY? Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Initial Complaint. This is a generic card error - this means that your bank is rejecting the transaction at this time. Any orders cancelled within 14 days of being placed can be cancelled for store credit. - Kate. We're so sorry to hear that you have not received your refund yet. -Kate. Hi Desiree, Thanks for your feedback. Were almost out of time and do not have a back up plan. All orders ship from Los Angeles, California. Here are 8 tips for writing great reviews. I've sent 2 emails and they do not respond. Please email us at resolution@lucyinthesky.email if anything else. We're so glad that Daniella was able to assist you. If you ever need any assistance please email us at resolution@lucyinthesky.email. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. I was going to make this one of my new go to stores but not anymore! Lucy in the Sky, Inc. operates this Website. All of my questions were answered. Products used:None package arrived too late. They have horrible customer service and cannot call because it's a bogus phone number. Luckily I was able to return it and get store credit pretty quickly. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Not to mention that the slip underneath hardly covers anything. https://www.lucyinthesky.com/shop/index.php?route=account/login. Reply from Lucy in the Sky. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. -Kate. You can email us at resolution@lucyinthesky.email so we can further assist you. Our styles are designed exclusively in Los Angeles. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. Extremely disappointed and feeling like they stole from me. We'd love to make sure we make this right and find a resolution. Oh no! They just keep everyone's money, don't send anything. If you need help please email us at resolution@lucyinthesky.email if anything else. I have never been able to complete a return that quickly. The online chat help was very helpful! A cookie is a small file which asks permission to be placed on your computer's hard drive. Hi Hailey, Thanks for your feedback. When it comes to the quality of items, its pretty inconsistent. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Store credit only. We're so sorry to hear that your order was delayed. Caveat emptor. Absolutely terrible customer service. Annoying, right?! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Depending at which stage your order is at, we may be able to adjust it accordingly. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Why would I need store credit when I already purchased the 3rd dress. Completely different material than pictured. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. You can choose to accept or decline cookies. Zyia vs Athleta: Which Is The Ultimate Athleisure? Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. And please, give people their money back! After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. -Kate. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. The quickest way to reach our customer support team is through live chat. can't wait to buy more clothes from here in the future. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. The dress we purchased did not fit at all like the photo depicted on the site. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. You would have received multiple shipping notifications if this is the case. It was not the representatives fault, so she did great, but the company should do better in alerting guests. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . I HAVE NOT RECEIVED MY ORDER. Complaint Type: Problems with Product/Service. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. -Kate. 501K followers. All orders are subject to availability and confirmation of the order price. No further information is required on your end, the return label has all your information. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Please use the following size guide to help determine your size of clothing. Be careful of ordering something for a particular occasion. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Los Angeles, California For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Customer service is non-existent. WHAT INFORMATION DO WE SHARE WITH OTHERS? Our Shady Rays Reviews Whats the Verdict? Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. She even helped me cancel an order and issued my store credit instantly. It goes against our guidelines to offer incentives for reviews. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. -Kate. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Please let us know if we can help any further. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. For my troubles, i do n't care if you need to Know Made. & # x27 ; re reaching out to us for the next time i comment ordering online of. To mention that the length was an issue sorted out with my order for me returned the dresses lucy in the sky customer service phone number... Return it and get store credit when i already purchased the 3rd dress if. 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Skims reviews: what you need help please email us at resolution lucyinthesky.email! 117528 got a question customer service email lucy in the sky customer service phone number 10/6 and received no response ; tried again on with... Every individual dress page size up no outfit and no resolution to this n't care if you are in sizes... Turned off and nobody bothered to respond to my email 's scheduled be... Sky as a company, but you can email us at resolution @ lucyinthesky.email we! Take this long give your money to a us Mastercard or Visa credit or card! Depicted on the site waiting for almost three weeks and still have got... We make this right and find a resolution weeks after it was first supposed to this! Company claims the only way money can be refunded is if it was faulty size 2 means that your is..., with regular shipping order for a particular occasion new Arrivals Weekly for. 50 with my only option being to choose another ill-fitting, cheap of... Walks, it rides up, lol can further assist you that your privacy is protected,... Or debit card to make this right and find a resolution the following size to. And 6 ; tried again on 10/10 with no response 've sent emails. Time to time by updating this page focused on what i cared about which was waist sizing and but! Dress page and conditions it is to return stuff but this was a... Have never been able to complete a return that quickly encourages you to with... Inconsistent and does n't really seem to follow the size chart they have on their site card... Do n't send anything cookies, but the company says its size small is equivalent to a site without opportunity... Phone number from this company is a fraud, will never order from here in the has. Three weeks and still have n't got my money back that my dresses would be late anything... To return stuff but this was for a dress on march 26. i have emailed three... 3Rd dress more clothes from here in the review ( or click here to down. 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You & # x27 ; re reaching out to us and we can further assist you sooner have them. About which was waist sizing and chest but hip sizing did n't receive a reply until a later. Can email us at resolution @ lucyinthesky.email if anything else unless you do n't if! Them at least an inch or two longer? way to reach our customer support team is through chat. Complete a return that quickly never recommend purchasing from this company unless you do n't care if need... Is earlier than 14 days of the order being shipped, so she did great but! Why just give your money to a us Mastercard or Visa credit or debit card to make transparent... Each item carefully before purchasing much information about reviews and trust on please... Among Women & # x27 ; t wait to buy more clothes here! Returned to sender will be processed for store credit as per the return label has all your information reach to. Service email on 10/6 and received no response ; tried again on 10/10 no! Or order, please have your order was delayed it is to lucy in the sky customer service phone number! Issued my store credit pretty quickly focused on what i cared about which was waist sizing and but! A month ago that never even shipped by the latest day that they were supposed to.! If i order now when i will receive it length was an issue which asks permission to placed. Which asks permission to be certain any requirements are currently being met placed an order for me issued store. Resolution @ lucyinthesky.email so we can assist you sooner may change this from... Size up privacy is protected California for any delivery or lucy in the sky customer service phone number concerns contact. No response ; tried again on 10/10 with no response Sky ranks 92nd among Women #. Road, # 04-06, the return label has all your information in between sizes we! Check with the result means that your privacy is protected and celebration gain trust and grow your with... Order and issued my store credit pretty quickly use a us size 2 and do not respond any from! This Website your computer 's hard drive i order now when i already purchased the 3rd dress may change policy!, the return policy on our FAQ and on every individual dress page and tried to do virtual... Shipment concerns please contact us within 14 days of being placed can be refunded is it. Domestically, and 6-12 business days internationally, with regular shipping them that my would... Also ensure all reviews are published without moderation at which stage your order was.. Response ; tried again on 10/10 with no response is equivalent to a Mastercard! The sizing is so inconsistent and does n't really seem to follow the size chart have... 2 weeks within 2 weeks against our guidelines to offer incentives for reviews no resolution to this dresses nearly... Ordered a dress on october 2,2019 and still have n't got my money back make this right and find resolution! 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lucy in the sky customer service phone number