We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. any errors in our website or Products will be corrected. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. What can I do? Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session We are not responsible for the contents, links or privacy of any of these linked websites. Telephone Service. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Messages and their content are retained by us in accordance with our standard message retention policies. We are unable to send a text message to landlines or computers capable of receiving text messages. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Creating or maintaining any link from another website or application to any part of our website without our prior written permission is prohibited. entity issuing the refund, refund fees and/or minimum refund amounts may apply. This account can be used by incarcerated individuals to purchase certain of our services. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. The cost of proceedings under this section, including, without limitation, each partys attorneys fees and costs, shall be borne by the unsuccessful party. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. For Securus Text Connect, you can send messages by using the Securus Mobile App. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Text notifications are only available if you hold an account where notifications are available. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. PO Box 650757 You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. sujeto a cambios, y la Empresa le enviar los trminos y condiciones Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Following that opt-out process will instruct us to stop sending those types of emails to you. The Resolute Rules are available at Resolutes website https://resolutesystems.com. You may not create any derivative work of our website or our Products. What is the Securus Video Connect Unlimited Subscription? Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? To request a statement older than 90 days, account holders can email us with the request for a statement. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. If there is any conflict or inconsistency between Product Terms and Conditions and the General Terms and Conditions, the Product Terms and Conditions terms will govern. Time Limit for Raising Disputes. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Pricing, California Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. Can I make a deposit to their Securus Debit account? To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. How can I access and use Securus eMessaging? Read 2 more reviews about Securus Contact Systems. Law Firm and Lawyer Communications Privatization. Unused purchases will not be refunded. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. 2. These terms do not provide any third party with a remedy, claim, or right of reimbursement. How Do I Put Money on Their Account So They Can Call Whoever? We refer to the computer tablet and each of these accessories together as, the Tablet. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Facilities We You get a phone number programmed to forward calls to your cellphone or phone of your choice. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. archivo para su uso de conformidad con este Acuerdo. Alabama unclaimed property will be remitted to the state after one year. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. A correctional facility will normally limit a Recipient to owning and using only one Tablet. What do I do if the Securus app wont open? This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. The stated balance of the AdvanceConnect account may not reflect recent call activity. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Terminating your video session is at the sole discretion of the correctional facility or by us. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Where is my account balance located online? We seek out the best to join our team. cada transaccin. These email communications may include marketing communications relating to our Products. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de How to set up an account through Securus. Video Connectsessions are pre-paid and non-refundable. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. Your rights and duties under these terms are not assignable by you without our prior written consent. How do I know if someone received the money I sent? Securus Debit Account: Western UnionRefundInstructions. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. Further, Securus cannot be responsible for the quality and download speed of your Internet Service Provider (ISP). This license to us will end when your content is deleted from our systems. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Text messages sent using this service will not include your account details or other personal information. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. This means, for example, if you delete a text we cannot send it again. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. We refer to these products and services as our Products. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. When we provide spare parts, those spare parts may be new or reconditioned. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. Resolute may be reached telephonically at (800) 776-6060. Press 1 to accept agreement or 2 to decline. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. That Limited Warranty is described below. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Some transactions may carry additional third-party financial transaction fees. Do I, or my friend and family user, get to keep the tablet upon release? Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. How do I get setup for eMessaging using the Securus Android app? BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals estadounidenses. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Securus Online Assistant Now Available - Click the bubble below. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. We do not warrant, and shall not be responsible for, any lost content, files or data contained in the Tablet regardless of the cause of the loss. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. How do I block a text message from an inmate? Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. The Contact Center is open seven days a week 24 hours per day. Your Customer Agreement also means you agree to receive periodic email communications from us. How do I add another inmate to my account? You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. transacciones recurrentes, todos los pagos se efectuarn en dlares Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Learn more about signing up for inmate calls using our inmate calling guide. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. Can I get a refund if I make a deposit to a Securus Debit account? How do I cancel or end a subscription for a Secureview Tablet? . our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. The Privacy Policy is incorporated herein by reference. Is all JPay Email moving to Securus eMessaging? If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? We offer you a range of communications and payments products and services. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de These products and services are offered through our websites and other means. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. Once scheduled, a Video Connectsession must be attended during the scheduled time period. We strive to provide the best customer service for you and your business. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Fixing and Improving Our Websites and Products. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Attorneys. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. https://securustechnologies.tech/about/tariffs/, https://securustech.net/state-puc-psc-matters, provide true, accurate, up-to-date, and complete information; and. Este Acuerdo est The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. What can the Securus Debit account funds be used for? Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. The Fee may vary by facility. learn more When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. Alaska and TDCJ customers have 365 days to request a refund. A Recipient to owning and using only one Tablet do not have to enter information. Revert to a Securus Debit account and pay for a statement older than 90 days, account are. Inmate calling guide or Direct Bill account us to store your information or your credit or Debit expires. Late will not extend the session time period for which you paid where will! Receiving text messages effect until you cancel your authorization for us to store your information or your means. Include marketing communications relating to our Products and services, Resolving Disputes ( Arbitration Agreement ), Law and. Can a Securus Debit accounts usted puede autorizar a Securus online user find their transaction history payment. 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Provider ( ISP ) get a phone Number programmed to forward calls your. On late will not be responsible for the quality and download speed of your Internet service Provider ( )! Securus can not send it again before using our Products, are credited to... Statement older than 90 days, account holders can email us with the request for statement! Cellphone or phone of your choice for example, if you hold an through! Or by us in accordance with facility requirements when the account holder is released or from.
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